SHIPPING INFORMATION
Standard ground shipping is FREE for all orders in the continental United States.
Items are delivered to your doorstep and do not require signature. Please make sure you are available for the delivery by checking your tracking information.
Inside delivery is not available.
Items require very little assembly, if any.
Shipping is not available to Alaska, Hawaii, or Internationally.
Most orders leave the manufacturers warehouse located in the US within 1-3 business days, and ship via Federal Express or UPS and usually arrive on your doorstep within 7 business days
RETURN or CANCELLATION POLICIES
CANCELLING AN ORDER: Once the order has begun processing or is shipped, it cannot be canceled.
REFUSING AN ORDER: Refusing to accept delivery will be treated as a returned item per policies below
RETURNS:
Returns must be requested within 72 hours of delivery, in writing, via email , to cs@5pEnterprises.net
Returns must have a Return Authorization (RMA) assigned or they can not be accepted into the facility.
Return products must be returned in UNUSED condition, in the original packaging.
All returns are assessed a 20% restocking fee.
Original Shipping charges are not refundable
The customer will be responsible for all return shipping charges.
If the manufacturers warranty has been initiated, the product is non returnable.
Refunds will take up to 30 days from return.
If the RMA instructions are not followed, we shall not be liable for items that do not arrive in our warehouse. Please ship and track your package via a professional service provider such as UPS or FED EX.
LOST PACKAGES: You MUST notify us in writing, via email, to CS@5penterprises.net about non-delivered packages within three (3) days of the Estimated Delivery Date provided on your tracking information. Without such notification, We will not be responsible for a lost parcel.